Operations/ Departmental Manager

Designed for supervisors or managers looking to move to a more senior management role, this apprenticeship delivers a broad range of practical management knowledge and skills to give you the tools you need to develop further on your management journey.

An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.

Who is it for?

Roles for this Apprenticeship can vary, typical job roles include Middle Manager, Operations Manager, Regional Manager, Divisional Manager, Store Manager, Department Manager and a variety of specialist managers.

Responsibilities

Inputting to strategic planning, creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, supporting people through coaching & mentoring.

Programme structure

This is a level 5 apprenticeship standard that has a minimum duration of 24-30 months. Apprentices will be supported by a qualified tutor and employer to achieve the Operations or Departmental Manager standards, as well as Level 2 Maths and English qualifications.

End Point Assessment methods

• Professional Discussion
• Project proposal and Q&A

Progression

On completion, apprentices can register as full members with the Chartered management institute and/or the Institute of leadership and management, and those with 3 years’ of management experience can apply for Chartered manager status through the CMI.